Leadership Resources
Competencies of Coaches that Predict Client Behaviour Change

Article by Richard Boyatzis, Han Liu, Amy Smith, Kira Zwygart, and Joann Quinn — Coaching as a practice and process has grown. Coach training and certification is currently based on competency models derived from opinion surveys not research on coaching outcomes. Competency models developed on expert opinion were about 50% accurate in terms of predicting managerial effectiveness in prior studies. To address this gap, we tested behavioral emotional and social intelligence competencies of coaches, not self-assessed, that predicted client behavior change over 2 years.

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